Refund policy
Last updated: November 6, 2026
We want you to love what you get from Kult Lane. If something isn't right, here's how returns work.
Return window
You have 14 days from the delivery date to request a return. To start one, contact us within that 14-day window at support@kultlane.com or through our contact page with your order number. We'll reply with return instructions. Items sent back without contacting us first may not be accepted.
Eligibility
- Items must be unused and in their original packaging.
- Sealed products (trading cards, boxes, packs) must be returned with the factory seal intact.
- Streetwear and sneakers must be unworn, with all original tags, boxes and accessories.
Pre-orders are final sale
Pre-order items, including Pokémon and sports card products, are final sale once shipped and can't be returned or exchanged, unless they arrive damaged or we sent the wrong item.
Return shipping
You're responsible for return shipping costs. If your item arrived defective, damaged, or we made an error with your order, we'll cover return shipping. Please include photos when you contact us so we can make it right quickly.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Questions
Reach out any time at support@kultlane.com. We're happy to help.